Refund and Returns Policy

Change of Heart? No Problem!

If your recent purchase from Leyza didn't quite meet your needs, or if you've simply changed your mind, please contact our dedicated support team at [email protected]. We are committed to ensuring a smooth and satisfactory resolution for all our customers. To assist us in processing your request quickly, kindly include a clear photograph of the item you received along with a brief explanation of why it didn't work out for you. Your feedback is invaluable in helping us improve our product offerings and service quality.

Please remember, our policy is effective for 14 days from the date your order arrives. If it has been more than 14 days since you received your delivery, we may not be able to process your request.

Received a Faulty Item? We'll Make It Right.

In the unfortunate event that you receive a damaged or defective tool or supply, please let us know immediately. We take full responsibility for any issues arising from manufacturing flaws or shipping damages. To expedite the process for replacements or refunds, please attach photographs clearly showing the defect – be it missing components, visible damage, or operational failures. Images should be taken on a flat surface, highlighting any tags or issues. Once we verify the problem, we'll promptly arrange for a replacement to be sent to you, and in most cases, you won’t need to return the faulty item. These images are crucial for our quality control efforts and help us prevent similar issues in the future.

Please note, our guarantee covers manufacturing faults but does not extend to:

• Damage resulting from accidents
• Damage due to misuse or improper operation
• Normal wear and tear from regular use
• Changes in color or material due to prolonged sun exposure
• Alterations or modifications made after purchase

The same 14-day window applies for damaged or defective items. Requests made after this period may unfortunately not qualify for a full refund or replacement.

Delivery Not Arrived? Let Us Investigate.

If your order from Leyza has not arrived within the expected delivery timeframe, you have the option to request either a refund or a replacement. Please contact our support team with your order details, and we will prioritize your case to resolve it as swiftly as possible.

Important points to consider:

• Claims for non-delivery must be made within 2 months from your order date. Beyond this period, tracking information might no longer be available, which can limit our ability to assist.
• If a refund is issued, please allow 5-10 business days for the funds to appear in your account. This timeframe depends on your bank's processing times.

Understanding Refund Processing Times

All refunds will be processed back to your original payment method used for the purchase. After we have initiated the refund, your bank or payment provider will typically require some processing time to post the funds back to your account. Here’s a general guide to refund timelines:

If you don’t see the refund reflected in your account after these timeframes, please contact your bank or card issuer for further assistance.